Terms and Conditions
Unless specified in the quote, for elevated or hard to reach areas that need a ladder or other access equipment, the price does not cover removing building residue and other hardened material(s), such as concrete, paint and adhesive, from the glass and joinery. This can be quoted separately.
Unless specified in the quote, the price does not cover removing building residue and other hardened material(s), such as concrete, paint and adhesive, from any joinery. This can be quoted separately.
Unless specified in the quote, the price does not include window and door track cleaning.
A quote based on photos may not cover all the cleaning required if there is glass that isn't shown in the photos. Any extra glass found on the day will be charged at the quoted rates.
We are not responsible for pre-existing damage or faults, such as cracks, stress fractures, failed seals, or damaged or faulty frames and fittings. If glass or a frame with existing damage breaks or worsens during cleaning, we are not liable where reasonable care has been taken.
Etching, hard water damage, permanent staining and scratches may not be removable by cleaning, and we can't guarantee their removal.
We work in all weather unless there is a risk to the health and safety of our workers.
Please let us know of any rescheduling or changes to the job at least 24 hours before your booking.
Cancellation policy: cancellations made 24 hours or less before an appointment, or being unable to access the property or windows on the day, may be subject to a booking fee of $75 + GST or 10% of the job value, whichever is greater.
Please let us know of any concerns about the clean within 48 hours of the job so we can arrange to put it right.
Payment is due within 7 days of the invoice date unless otherwise agreed.
Last updated : 13 November 2026